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Recently, EMSYSTEMS GROUP installed a Nemo Q Queingsytem at the Center for Driver’s Assistance, an office created by Puerto Rico Department of Transportation. The application solves many problems there.The main objective was to improve the timeouts of the drivers that visit this center.
Through wireless printers this system assigns queus to the visitors before the center begin daily operations. This accelerates the process and the persons go directly to their interest area.
During working hours queus are provided by a Kiosk managed by an usher. She directs the drivers to the differents departments of The Center.
As part of the application system, a self service Kiosk were also installed allowing drivers to verify their transit tickets, their vehicles licenses among other functionalities without making lines.
EMSYSTEMS Group project also recommended monitors around the room providing drivers with accurate statistics of amount of served visitors, approximate waiting time and the total of services.
The goals were achieved.
Less waiting time
Time efficiency
Process acceleration
Happy Drivers!
During the next weeks, EMSYSTEMS Group will installed other similar systems in the School of Dentistry Medical Sciences Campus.
